Customer Service Representative

Cycling Sports Group

Multiple Locations

0 year(s)

Job Description
Pacific Cycle Inc, a division of Dorel Industries Inc, has an exciting opportunity for a Full-time Customer Service Representative to join our Call Center in Olney Illinois.

Pacific Cycle delivers some of the biggest names in outdoor recreation such as legendary Bike brands asSchwinn,MongooseandKid Trax.Our culture is as fun and lively as the lifestyle brands we represent where innovative ideas are welcomed and customer satisfaction is top priority. We would like to make you part of our family.

Position Summary

Ensure customer satisfaction with Pacific Cycle products by responding to warranty/technical inquiries and resolving customer complaints. Customer Service Representatives are scheduled to workMonday through Friday 8:00am - 5:00pm.

Duties and Responsibilities

Adhere to department standards

Follow SOP guidelines

Respond appropriately to internal and external customer inquiries via phone, fax, email and mail, while maintaining a prompt and professional manner with respect to the customer.

Process orders and returns appropriately in SAP

Process check requests and prepayments as needed.

Inspect warranty returns.

Maintain product knowledge

Demonstrate proficiency in department systems including SAP, phones, Zendesk, and B2B.

Demonstrate proficiency with troubleshooting and independent thinking.

Follow internal controls and company policies as set by Pacific Cycle and job function.

Contribute to the success of Pacific Cycle, Inc. by leading or assisting with other projects and tasks as assigned.

Essential Qualifications

High School diploma or equivalent.

Basic computer skills required.

Previous customer service experience required.

Good interpersonal skills.

Exceptional communication skills in verbal and written forms.

Must be detail-oriented.

Must be able to work effectively with minimal supervision.

Beneficial Qualifications

SAP or similar program experience.

Knowledge of bicycle parts and assembly.

Some college / educational training beyond high school.

Previous experience working with Pacific Cycle mass products.

Physical Demands

Must be able to type and answer the telephone.

Must be able to lift up to 30 pounds.

Must be able to sit for long periods of time.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Dorel Sports is an EO employer M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status

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