Serves as a liaison between business users and the IT organization in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organizations systems and capabilities. Analyzes business units operations to determine opportunities to automate processes and functions. Works independently and recommends solutions that help solve business problems with IT solutions. Participates in the business process redesign and documentation as needed for new technology. Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications. Support the technical and business dynamics of the software solution in place. Possesses expertise in the DSD/Distribution business, process improvement methodologies, and overall ITIL capabilities. ERP experience and Route Accounting software experience is a plus.
RESPONSIBILITIESAreas that play to your strengthsAll the responsibilities we'll trust you with:
KEY RESULTS AND DELIVERABLES
PHYSICAL WORK ENVIRONMENT