Jr. Solution Manager Netsuite

VICE Media

Multiple Locations


0 year(s)
Full-Time
N/A


Job Description
<p><strong>VICE x Team</strong></p>
<p><em><span style="font-weight: 400;">The NetSuite Support/Solution Manager Team at Vice provides global technical and functional assistance to the business.&nbsp; We are responsible to effectively respond to, resolve, communicate, and resolve issues submitted for support. Our team is diverse with knowledge, experience, and family oriented with a high level of performance.&nbsp; Our team collectively and cohesively work on global processes that will impact the future of Vice.&nbsp; We are the core essence of the success of Vice NetSuite ERP.</span></em></p>
<p><em><span style="font-weight: 400;">&nbsp;</span></em></p>
<p><strong>Role x You</strong></p>
<p><em><span style="font-weight: 400;">Vice is global opportunity that allows the NetSuite Sr. Support Lead to be part of the largest Advertisement, Media, and Production customer of Oracle NetSuite.&nbsp; We offer the opportunity to be in the forefront of technology and deploy new processes, localization customization, and integrations across multiple platforms. The core responsibilities include resolving level 3 support tickets for all workstream especially Project to Delivery, Revenue Recognition, and Deferred Expense.&nbsp; Assist with script errors and solution the global localization.&nbsp; As a Jr. Solution Managers, you will be part of the ERP Solution Manager Team.&nbsp; As part of the ERP team, you will also be responsible to assist with biannual Release Preview testing, documenting technical and functional requirements for support tickets received that requires Change Management or new processes.&nbsp; The individual selected for this role is the path to be a Sr. Solution Manager.&nbsp;&nbsp;</span></em></p>
<p><em><span style="font-weight: 400;">&nbsp;</span></em></p>
<p><strong>Qualifications&nbsp;</strong></p>
<ul>
<ul>
<li style="font-weight: 400;"><em><span style="font-weight: 400;">3+ Years of experience in a similar role</span></em></li>
<li style="font-weight: 400;"><em><span style="font-weight: 400;">3+ Years of NetSuite experience</span></em></li>
<li style="font-weight: 400;"><em><span style="font-weight: 400;">Accounting background,&nbsp; general practices</span></em></li>
<li style="font-weight: 400;"><em><span style="font-weight: 400;">Client facing / Customer service background</span></em></li>
<li style="font-weight: 400;"><em><span style="font-weight: 400;">NetSuite SuiteFoundations / NetSuite Administrative certification preferred</span></em></li>
<li style="font-weight: 400;"><em><span style="font-weight: 400;">Basic understanding of financial accounting principals</span></em></li>
<li style="font-weight: 400;"><em><span style="font-weight: 400;">Strong problem-solving skills</span></em></li>
<li style="font-weight: 400;"><em><span style="font-weight: 400;">Strong communication skills&nbsp;</span></em></li>
<li style="font-weight: 400;"><em><span style="font-weight: 400;">Spanish &amp; English written &amp; oral skills (Fluent)</span></em></li>
</ul>
</ul>
<p><strong>You have these:</strong></p>
<ul>
<li style="font-weight: 400;"><em><span style="font-weight: 400;">General knowledge of Record to Report, Project to Delivery, Delivery to Cash, Procure to Pay, Fixed Assets, Revenue Recognition, Deferred Expense</span></em></li>
<li style="font-weight: 400;"><em><span style="font-weight: 400;">Experience on Netsuite integrations</span></em> <em><span style="font-weight: 400;">and localization taxation </span></em><span style="font-weight: 400;">&nbsp;</span></li>
<li style="font-weight: 400;"><em><span style="font-weight: 400;">Localization and VAT Reporting</span></em></li>
<li style="font-weight: 400;"><em><span style="font-weight: 400;">General knowledge understanding Workflows and Scripts</span></em></li>
<li style="font-weight: 400;"><em><span style="font-weight: 400;">Google Suite and Microsoft applications</span></em></li>
</ul>
<p><strong>We’d love if you also had these:</strong></p>
<ul>
<li style="font-weight: 400;"><em><span style="font-weight: 400;">Service Desk Application</span></em></li>
<li style="font-weight: 400;"><em><span style="font-weight: 400;">NetSuite Multibook</span></em></li>
<li><em><span style="font-weight: 400;">Portuguese (A Big +)</span></em></li>
</ul>