Brad Hoffe


Delivering the highest levels of customer satisfaction through expertise in call center managementHigh-energy call center manager with a consistent record of achievement in advancing customer service and sales. Dedicated team player and strong communicator able to coach and motivate teams to excel. Additional core competencies include:. Service Center Operations· Call Management Systems· Coaching/Training· Quality Assurance Methodologies· Reports · Scheduling· Performance Reviews· Escalations· Workforce Management· Metrics · Collection· Strategy