? Oversee the monitoring and management of all enterprise systems stability, availability, and performance (e.g., systems, networks, databases, storage, security) to meet service and operational level targets. ? Managing first, second, and third-level support for all enterprise systems by overseeing the diagnosis, troubleshooting, and resolution of complex incidents to minimize non-routine system downtime. ? Responsible for managing and facilitating the implementation of planned hardware and software changes into production environments, overseeing the maintenance and improvement of monitoring, management, and infrastructure systems, and the documentation and communication of relevant system performance and procedural information. ? Manage the function and operation of over 95,000 sq. ft. of raised floor multi-platform production environment ensuring 100% availability 24x7x365. ? Manage departmental forecasts and expenses. ? Manage the completion, expansion and relocation of the Data Center to adjacent buildings all with no downtime.